QRG - CRM IQ - Renewal: Removing a Rentable Item
To End/Release a Rentable Item at Lease Expiration prior to generating a Renewal Lease:
Before selecting Manage Lease to generate the renewal lease
Click General > Rentable Items from the side menu, then “” > Release Notice.
Enter Release Date, which would be the current lease end date, then Save.
Confirm item is released prior to proceeding to Manage Lease to generate the renewal lease. Return to step 5 on the QRG - CRM IQ - Renewal Part 2: Select Offer, Generate Lease, Sign, and Countersign.