If your printer is properly setup AND on the same wireless network as your computer, you can install that printer on your own via the Printer/Scanner function in Windows. Below are the steps to add that printer yourself.
NOTE: The screenshots below may be slightly different depending on your Operating System (Windows 11 or Windows 10) but the steps are virtually similar.
1. Search for printers & scanners in the windows search menu then open it.
2. In the printers & scanners menu hit "Add a printer or scanner" or "Add device"
3. Windows will now search for any available printers to install. Pay attention to the make/model/printer name. If you have multiple printers available you will need to find the correct one. Each printer may have some unique identifying numbers as shown below.
4. When you have found the correct printer, click on it and hit "Add device"
5. The system will now install the printer for you. You can pay attention to the download progress for when its completed. Once its completed you can run your own print test. When you go to file > print make sure you're selecting the right printer that you added before. With this example, you will want to locate the printer that says HP LaserJet Po M428f-M429f [821260].
If you're having any issues with this process, please open a printer support ticket here